Retreat Policies
Retreat Booking, Cancellation & Rescheduling Policy
At HÔM Wellness Collective, every retreat is thoughtfully curated to provide a personalized, restorative, and elevated wellness experience.
As our private retreats require advance preparation, dedicated team scheduling, and exclusive use of our wellness spaces, we kindly ask all guests to review the following policies before confirming their reservation.
Booking & Payment
Full payment is required at the time of booking to secure your private retreat experience.
All retreat reservations are subject to our cancellation and rescheduling policy.
For group retreats, one designated lead guest is responsible for coordinating the reservation, submitting payment, confirming the number of participants, and communicating any changes to HÔM.
Cancellations & Rescheduling
14 days or more before your retreat: One complimentary rescheduling opportunity, subject to availability.
7–13 days before your retreat: A credit equal to 50% of the retreat payment may be applied toward a future retreat.
Less than 7 days before your retreat: Payments are non-refundable and non-transferable, except as outlined in our severe weather policy or where otherwise required by law.
No-shows: Missed retreat experiences are non-refundable, subject to applicable consumer protection requirements.
90-Day Rescheduling Policy
All approved rescheduled retreats must take place within 90 days of the originally scheduled retreat date.
Rescheduling is subject to availability and is limited to one date change per reservation unless otherwise approved by HÔM.
Unused retreat credits expire after the applicable 90-day period, except where otherwise required by law.
Severe Weather & Unforeseen Conditions
The safety and well-being of our guests and team are always our priority.
In the event of severe weather, hazardous road conditions, or official travel advisories that make travel unsafe, HÔM will offer one complimentary rescheduling opportunity without penalty.
The full value of your HÔM retreat payment will be transferred to a new retreat date within 90 days of the originally scheduled experience, subject to availability.
HÔM will assess weather conditions, road safety, and operational considerations when determining whether a retreat can safely proceed. We recognize that guests may be travelling from different locations and will consider circumstances affecting their journey.
Regular seasonal weather conditions do not automatically qualify for complimentary rescheduling.
We kindly request that guests contact us as early as possible if weather conditions may impact their scheduled retreat.
Cancellations Initiated by HÔM
Should HÔM need to cancel a scheduled retreat due to severe weather, unforeseen circumstances, staffing limitations, or operational concerns, guests will be offered the choice of:
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A full refund for HÔM services not provided.
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Complimentary rescheduling to an available future date.
Refunds will be issued to the original payment method, generally within 5–10 business days after processing, subject to payment-provider timelines and applicable law.
Group Retreats & Participant Changes
Our private group retreats are designed for a minimum of four and a maximum of ten guests.
The lead guest is responsible for confirming the final number of participants and ensuring all guests receive relevant booking information.
Changes to group size must be communicated at least seven days before the scheduled retreat.
A reduction in guest numbers does not automatically result in a refund or reduction of the confirmed retreat price. Any adjustments will be reviewed according to the cancellation policy and applicable law.
Additional participants may be accommodated, subject to availability, capacity limits, and applicable charges.
Late Arrivals
We kindly ask all guests to arrive on time to enjoy their complete retreat experience.
Late arrivals may result in shortened services or wellness experiences to avoid affecting other scheduled reservations.
Retreats will conclude at their originally scheduled time, and missed portions resulting from late arrival are non-refundable, except where otherwise required by law.
Customized Retreats & Add-On Experiences
HÔM offers thoughtfully curated retreat enhancements, including private movement, sound bath experiences, charcuterie picnics, catering, and additional wellness services.
All customized experiences are subject to availability, advance scheduling, and applicable additional charges.
Changes to confirmed add-on services may affect the overall retreat price and are subject to the cancellation terms disclosed at booking.
Local Partnerships & Third-Party Services
Retreat experiences featuring accommodations, private transportation, dining, catering, or other services provided by local partners may be subject to separate booking and cancellation policies.
Any applicable third-party cancellation terms, deadlines, or non-refundable charges will be disclosed before payment is collected.
HÔM cannot guarantee that third-party services can be rescheduled without additional charges.
Health, Safety & Wellness Participation
The health, comfort, and safety of our guests are important to us.
All retreat participants are required to complete applicable health screening and informed consent forms before participating in wellness services.
Certain experiences, including infrared sauna, red light therapy, oxygen lounge sessions, and movement activities, may not be suitable for everyone.
Guests are encouraged to disclose relevant health concerns, pregnancy, injuries, or other conditions that may affect their participation.
HÔM reserves the right to modify or decline a particular service when necessary for guest safety, within applicable legal and professional requirements.
Where possible, suitable alternative wellness experiences may be offered.
Our Commitment
We understand that unexpected circumstances can arise and will always approach each situation with care, fairness, and understanding.
Our goal is to provide a seamless and elevated wellness experience, from the moment you reserve your retreat to the moment you leave feeling restored.
All policy terms are subject to applicable Ontario consumer protection laws, and nothing in this policy limits guests’ statutory rights.
HÔM Wellness Collective
Holistic Living. Elevated.